24x7 Customer Support
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Have questions about an order or delivery? Reach out to us anytime.
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Live WhatsApp Support
Instant resolution for orders, delivery status, and returns directly on WhatsApp.
💬 Chat on WhatsApp ➔✉️
Email & Phone Support
For order assistance, business queries and feedback.
support@shanuhypermart.com
📞 Tel / WhatsApp: +91 93694 20485
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Head Office
Shanu Hypermarkets Pvt Ltd, Chandmari, Varanasi 221003, Uttar Pradesh
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Frequently Asked Questions
How does express doorstep delivery work?
We operate localized micro-fulfillment centers with automated picking and dedicated delivery fleets for fast dispatch to your doorstep.
What if an item is missing or damaged?
You can report missing or damaged items within 2 hours of delivery directly from the 'My Orders' section for an instant refund to your source payment method.
Is there a minimum order limit for free delivery?
Yes, all orders above ₹249 receive 100% free delivery. Orders below ₹249 incur a nominal ₹25 express delivery charge.